1. Introduction
Welcome to Tech Care Studio ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. By accessing or using Tech Care Studio, you agree to the practices described in this Privacy Policy. If you do not agree with any terms in this policy, please discontinue the use of our services.
2. Information We Collect
We collect personal information that you provide to us, including your name, email address, password, billing credentials, and configuration settings for connected integration channels (Meta API tokens, Google Business profiles, and WhatsApp accounts). We also capture diagnostic usage data such as IP addresses, browser info, and application access logs.
3. How We Use Your Information
We process your data to operate and maintain the Tech Care Studio platform. This includes deploying custom AI agents, managing automated appointment bookings, scheduling multi-channel social media posts, processing invoices, tracking active staff rotas, and providing responsive client support channels.
4. Data Sharing and Third-Party Services
We only share data with your explicit consent or as necessary to link services you authorize (e.g., Meta Graph API, WhatsApp Business API, and GMB platforms). We do not sell or lease your business or user information to third-party marketing brokers.
5. Data Retention and Security
All account details, API integrations, and CRM profiles are retained only as long as your account remains active. We employ industry-standard encryption practices (AES-256 for credentials, SSL/TLS protocols in transit) to prevent unauthorized server intrusions or breaches.
6. Your Privacy Rights
You may request access to, correction of, or deletion of your personal account data at any time by contacting our data support center at: support@techcarestudio.com.